Support

Getting in contact

Frequently answered questions

Documents

• Frequently answered questions
• Troubleshooting: clearing your Java cache
• Hosting live events
• Adding and removing room operators
• Command information and reference
• Customizing chat applets
• Chat room safety
• Chat room privacy option
• Changing your password
• Changing your e-mail address
• ChatWeb
• Copy/paste support and logging
• Installing and configuring Java
• Installing and configuring JavaScript
• liveHarmony and QuickChat code
• Guide to creating a successful chat room
• Room "robots"
• Scout: display room statistics on your web page
• Spam/advertising FAQ
• Why advertising doesn't work
• #support assistance guidelines

Known problems

• FreeWebs web host displays unwanted images
• ChanServ panel cannot remove access
• Mozilla prevents scripting
• OpPanel confusion: panel loads for all users, topic changing not intuitive
• MemoServ flooding upon sign-in (UNIX users only)

Mailing lists

• announce is intended for webmasters and other high-level users who are concerned with technical and day-to-day operations of the network. The list is low-volume and used only for medium- to high-priority announcements. Posting is limited to the network staff.
• backstage is intended for users with a technical background such as our non-staff support personnel. Temporary or esoteric problems that would not merit an announce message are discussed here. Messages are generally informal.

To subscribe or unsubscribe, visit our lists site. We will send back a short confirmation notice; be sure to follow the enclosed instructions.

Back to top