liveHarmony helper information

Our policy on users assisting others in #support has recently changed. Please review this document carefully.

• All helpers must be authorized by liveHarmony.
• Only authorized helpers may idle in #support.
• You may not attempt to handle password related issues.
• Authorized helpers will be given voice in #support.

Guidelines for authorized helpers

• Lurk (just watch) for a week or two to get used to our culture and general room aura.
• If you're unsure about a policy, ask an operator -- it's better than giving misinformation
• Be polite and patient
• Don't interrupt other helpers
• Correct other helpers in private message; by the same token, allow the operators to deal with misbehaving users
• Subscribe to announce and backstage to stay informed.

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