Before you e-mail

Tips

• Knowing is half the battle The best thing you can do is to give us too much information. If you're reporting a problem with our service, we need to know exactly what error messages you are seeing. Be sure to include the web page address of the chat room you are trying to access.
• We're a service provider liveHarmony operates the chat room service; we do not operate individual chat rooms (with a few exceptions). It's a lot like a mall: if you have a question about a store, you would ask the store's employees, not the mall manager. We are generally not affiliated with the owners or management of specific rooms.
• Remember the context We're more than happy to help you. Please remember, though, that we are all volunteers.

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